Here are a few resources to help you know more about Club Alacarte membership


Club Alacarte is Indonesias leading app-based premier lifestyle membership program offering access to thousands of exclusive dining, lifestyle and retail offers across Jakarta. 

As a member, you can enjoy offers ranging from Buy-1-Get-1 Free to 50% Off across hundreds of our merchant partners. With a simple click of a button, you can enjoy Buy-1-Get-1 Free main courses across best restaurants in Jakarta and Buy-1-Get-1 Free or 50% Off offers across Jakarta's best and trendiest hair salons/barbers, beauty parlors, spas, fitness gyms, entertainment studios,  hotels and other lifestyle providers. 

Club Alacarte offers its members IDR millions in savings. Simple, easy-to-use, and virtually without any restrictions, it is the one and only lifestyle app you should not be without!

Club Alacarte is a smartphone-based membership program. To use Club Alacarte, you will need to download and enroll in Club Alacartes membership program from our website or directly through our App.

To redeem Club Alacarte offers, you will need to use Club Alacartes mobile App by tapping the offer and continue with the redemption process before you ask for the bill at the outlet. 

The Club Alacarte app is simple to use with many privileges available only for Club Alacarte members.

The Alacarte App is free to download from your smartphones app store.

First-time use is free of charge, but subsequent uses will require you to purchase membership from Club Alacarte.

Club Alacarte provides for the following three (3) types of discount offers across its Dining, Lifestyle/Retail and Hotel offer categories: 

Club Alacarte product is currently only available in Jabodetabek area. However, we are looking to engage more partners from other cities in the near future.

There are more than 1,000+ exclusive dining, lifestyle/retail and hotel offers a Club Alacarte member can enjoy in a calendar year.

Each participating merchant provides three (3) offers. Offers can either be identical or different, depending on merchant's selection.

Yes! Your membership fee will provide you exclusive access to all the dining, lifestyle/retail and hotel offers. 

Club Alacarte offers either monthly or yearly membership duration plan.  

Your monthly or yearly membership will be AUTOMATICALLY RENEWED without prior notice at the end of your membership billing cycle, unless you have cancelled your membership.  The monthly or yearly membership will be deducted on your registered credit card on the next billing date. Notifications may not provided to you and therefore you are strongly advised to monitor your billing date (please see My Information page in the settings menu to see your next billing date)

Joining Fee is an administration fee that you have to pay in advance to Join Club Alacarte membership

To Cancel your membership, you can go to Settings My Information Cancel Membership within the app.

You can update your credit card information if your credit card is about to expire or if you want to change your credit card for your next membership payment (please go to My Information - Update Credit Card within the app).

You can look in the 'Offers" tab in the our App or go to 'Partners' on our website. 

Our offers have very few restrictions on the times or days when they can be used. 

The offers are valid anytime throughout the year (including Saturdays and Sundays).

All offers are exclusive and cannot be used in conjunction with any other discount offers, promotions, or loyalty programs. 

That is all. Please make sure you read the 'Rules of Use' prior to redeeming any Club Alacarte offers. 

It will depend on the type of offer you are using: 

  • Buy-1-Get-1 Offers (Dining and Lifestyle/Retail): One (1) Buy-1-Get-1 Offer can be used by every two (2) persons, up to a maximum of three (3) Buy-1-Get-1 Offers per visit, booking or table, for a group of six (6) or more persons
  • Percentage Discount Offers (Dining and Lifestyle/Retail): One (1) Percentage Discount Offer can be redeemed for every one (1) person per visit.
  • Buy-1-Get-1 and Percentage Discount Offers (Hotel): One (1) Buy-1-get-1 or Percentage Discount Offer can be redeemed per reservation / visit.
    • Minimum Spend and Save Offers: One (1) Minimum Spend and Save Offer can be redeemed per visit to the retail outlet.

    Redeeming the Offers on the Club Alacarte application is simple. Please follow the following steps

    1. Select your chosen Offer for use on the App
    2. Present your mobile device with the chosen Offer to the merchant staff prior to bill settlement. 
    3. You will be prompted to enter your four(4)-digit PIN number. 
    4. Once your PIN is entered, the merchant is prompted to enter their PIN. 
    5. Once the merchant has entered their PIN, the Offer will be redeemed and the Club Alacarte Offer discount will be provided for in the total bill. 
    6. After redeeming your Offers, we will require you to input a brief customer feedback form regarding your experiences at the merchant.
    7. To redeem more Offers, simply repeat the same process  

    Yes, you will need an internet connection to use and redeem Club Alacarte mobile offers. This is so your account can be updated and your redemptions removed from the available offers in real time. 

    The merchant will also receive an e-mail once redemption is made, this enables them to honor the offer as it verifies the redemption.

    No. Individual offers are not available for purchase. 

    Instead of purchasing additional offers, why not make use of Club Alacarte's other offers that you have not tried before?

    Locked offers represent offers that are not available to use anymore due to usage and/or your membership tier at Club Alacarte.

    However, you may use use your AlaPoints to unlock offers that have already been redeemed (please see '11. AlaPoints' for further details)

    You need to go through the process multiple times with the merchant teller/staff and he/she will then produce your bill with the total discount.

    Yes, you can cancel the redemption at any point until the merchant teller/staff successfully enters their merchant PIN

    However please note that a completed redemption cannot be reversed. We are unable to reinstate mobile offers within the Club Alacarte App.

    We offer one-time free trial on selected Club Alacarte offers before you proceed to purchase our service. 

    Once purchase is made, our product is non-refundable and cannot be exchanged. 

    The Club Alacarte App is available in English and Bahasa Indonesia.

    To change the language setting, simply go to the 'Settings' page in the App and change your language.

    Simply download the App from the device and log in using your account details. Your account in the original device will automatically be logged off.

    Simply click/tap on the Forgot Password link on the website or App. 

    You will subsequently receive an e-mail from us with detailed instructions on how to reset your password.

    You can reset your PIN anytime within the Settings section. Click on the Change Password or PIN and Reset PIN to set your new PIN 

    Yes, you should use the same email address and password to access our website and our mobile App.

    Feel free to contact us whenever you have question. You can always reach out to us through our App (see 'Contact Us') 

    Alternatively you can email us at